Keenthemes Support

Theme Support

All product purchases with Keenthemes comes with a complimentary
round-the-clock support for your ease of mind

Support Overview

Our support primarily covers all pre and post-sales questions, basic product related questions and bug reports. You can send in your requests to our support email at support@keenthemes.com. You can also follow us on Twitter to get the latest news and updates regarding our themes.

Eligibility

All products(Bootstrap HTML, Vue, React, Angular, Laravel themes and solutions) purchases via our authorized 3rd party or own marketplaces and/or partners are eligible for the complementary frontend support. This complementary support has no expiry, as long as you have a valid purchase code, you are eligible for our frontend support. Please note that you will need to provide your valid purchase code when you send in your enquiries.

Submission Tips

When submitting your enquiry, we recommend that you try and fill in as much details as possible for us to fully grasp your request. This will in-turn help us solve your concerns accurately and efficiently.

Bug Reports

You can also submit any bugs that you may have found whilst developing your project using 1 of our themes. Once a bug report is submitted, it will be flagged as a high priority case for us to fix and release on the next update. We will also be able to assist your development by sending the solution directly to you if a hotfix is required urgently.

License Notice

A single license can be used only for one client and deployment. Each use of the theme requires a separate license. We hope you will follow the rules as it will help us to continue supporting our themes and providing a free future updates..

Out of Scope Support

While we would certainly like to support all your questions and reports. It is unfortunate that we do not have the manpower to do so. Therefore, any enquiries that are related to server-side / backend implementations are not supported by us. E.g. PHP, .NET, Java, login / database connections, etc. Only frontend enquiries that are provided within our themes will be supported. You are responsible for all integrations and / or implementations with any server-side requirements for your project.

Third-Party Plugins

All third-party plugins that come pre-installed with our products are complimentary for your project use. However, we are not liable nor support for any functionality, customization, or bug fixes that a third-party plugin may require for your project.

Suggestions

We welcome anyone and everyone to send in your suggestions to further improve our products. We read all your comments and feedback and will take your ideas into consideration for potential new features or solutions for future theme releases.

Support Response Time

Our support team generally operates from 9AM – 6PM GMT+8 time from Monday – Friday and will respond to your enquiry within 24 to 48 hours upon submission.

Need Some More Info?

Support Channels

Github Channel

Get access to our Metronic and Keen themes private Github repositories.

Documentation

Check our extensive Metronic and Keen themes documentation pages.

Reach Our Support

Contact our support team via support@keenthemes.com for any pre-sale and the theme support questions.

FAQ Highlights

What are Admin Themes ?

In short, administrator themes are production ready frontend UI/UX templates that you can use and integrate into your project. In some cases, projects that utilize admin themes may not need to a UI/UX designer or a frontend developer to complete their project.

Admin themes usually come in HTML with CSS and JS all readily packed within it’s application, therefore the project development will only require to have the backend logic sorted and integrate that backend with the admin theme to have a complete working application.

Whilst there are free admin themes available, premium admin themes are where things get more interesting.

What are included in purchased package ?

The purchased package includes a full source code of SASS, Javascript, HTML, media, compiled assets, build config and documentation files.

All demos, apps, pages, components and plugins shown in the preview will be included as well.

Can I use single license for multiple times ?

Each purchased license is limited for a single usage, therefore for each usage a separate license is required.

Do I have to pay for future updates ?

No, you don't have to. All future updates are free of charge per your purchased license.

How long are licenses valid for ?

Purchased licenses have no expiration date and they do not require any recurring payment.

Can you reuse my solution for multiple projects ?

Yes, absolutely. You can reuse your solution that is based on Metronic in multiple projects by purchasing required number of licenses. Each usage must have a separate license.