Theme SupportAll theme purchases with Keenthemes comes with a complimentary
round-the-clock frontend support for your ease of mind
Frontend Support Overview
Our frontend support primarily covers all pre and post-sales questions. You can send in your questions or bug reports to our support email at email@example.com. You can also follow us on Twitter to get the latest news and updates regarding our themes.
All theme purchases via our authorized portals and/or partners are eligible for the complementary frontend support. This complementary support has no expiry, as long as you have a valid purchase code, you are eligible for our frontend support. Please note that you will need to provide your valid purchase code when you send in your enquiries.
When submitting your enquiry, we recommend that you try and fill in as much details as possible for us to fully grasp your request. This will in-turn help us solve your concerns accurately and efficiently.
You can also submit any bugs that you may have found whilst developing your project using 1 of our themes. Once a bug report is submitted, it will be flagged as a high priority case for us to fix and release on the next update. We will also be able to assist your development by sending the solution directly to you if a hotfix is required urgently.
Out of Scope Support
While we would certainly like to support all your questions and reports. It is unfortunate that we do not have the manpower to do so. Therefore, any enquiries that are related to server-side / backend implementations are not supported by us. E.g. PHP, .NET, Java, login / database connections, etc. Only frontend enquiries that are provided within our themes will be supported. You are responsible for all integrations and / or implementations with any server-side requirements for your project.
All third-party plugins that come pre-installed with our themes are complimentary for your project use. However, we are not liable nor support for any functionality, customization, or bug fixes that a third-party plugin may require for your project.
We welcome anyone and everyone to send in your suggestions to further improve our themes. We read all your comments and feedback and will take your ideas into consideration for potential new features or solutions for future theme releases.
Support Response Time
Our support team generally operates from 9AM – 6PM GMT+8 time from Monday – Friday and will respond to your enquiry within 24 to 48 hours upon submission.
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Need Some More Info?
In short, administrator themes are production ready frontend UI/UX templates that you can use and integrate into your project. In some cases, projects that utilize admin themes may not need to a UI/UX designer or a frontend developer to complete their project.
Admin themes usually come in HTML with CSS and JS all readily packed within it’s application, therefore the project development will only require to have the backend logic sorted and integrate that backend with the admin theme to have a complete working application.
Whilst there are free admin themes available, premium admin themes are where things get more interesting.
All demos, apps, pages, components and plugins shown in the preview will be included as well.