We do not support individual customization requests, but we tend to advise and show direction on customization requests that customers ask. Also server side implementation(php, .net, java, login, database connection, etc) is not covered by our support since our products are an HTML themes and its not fully functional admin panels or applications.
Keenthemes support only covers frontend issues and development. All backend integration and development issues(e.g: php, .net, mysql, java, etc) are not covered by our support since the backend implementation is the responsibility of buyers.
When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster.
Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definitely will be considered and the new features will be released with upcoming releases.