Frequently Asked Questions
General
What are included in the purchased package?
The purchased package includes a full source code and all the features shown in the preview site of the product.
What are the minimal requirements to use admin themes?
Keenthemes products are built with HTML, SASS, jQuery, Bootstrap 4 and Angular 8 and it can be used to build any web application regardless used server side languages and technologies. To run the Metronic build tasks you will need to install nodejs, npm, yarn, sass, gulp, webpack, angular-cli and others.
Payment
What are the available payment options?
Keenthemes uses only 2Checkout gateway. 2Checkout accepts Visa, MasterCard, AMEX, Paypal, Discover, AliPay, JCM, Dinners Club and many more.
Will I receive an invoice?
When you make the payment via Paddle, Paddle sends the invoice to the email you used during the purchase.
Support
How long is support valid for?
Basic support is always free and available for everyone.
After purchasing you get 6 months of premium support. After the premium period ends, you can extend it at the Downloads page at the keenthemes.com.
What is not covered by your support ?
We do not support individual customization requests, but we tend to advise and show direction on customization requests that customers ask. Also server side implementation(php, .net, java, login, database connection, etc) is not covered by our support since our products are an HTML themes and its not fully functional admin panels or applications.
Keenthemes support only covers frontend issues and development. All backend integration and development issues(e.g: php, .net, mysql, java, etc) are not covered by our support since the backend implementation is the responsibility of buyers.
When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster.
Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definitely will be considered and the new features will be released with upcoming releases.
What kind of support is available?
Keenthemes provide basic and premium support via support@keenthemes.com. Basic support team will help you to find answers from product documentation. Premium support team will help to solve development issues related to our product.
License
How long are licenses valid for?
Purchased licenses have no expiration date and they do not require any recurring payment.
