Theme Support
All product purchases with Keenthemes comes with a complimentaryround-the-clock support for your ease of mind
Support Overview
Our support primarily covers all pre and post-sales questions, basic product related questions, and bug reports. You can send in your requests to our support forum at devs.keenthemes.com. You can also follow us on Twitter to get the latest news and updates regarding our themes.
Eligibility
All products(Bootstrap HTML, Vue, React, Angular, Laravel themes and solutions) purchases via our authorized 3rd party or own marketplaces and/or partners are eligible for the complementary frontend support. This complementary support has no expiry, as long as you have a valid purchase code, you are eligible for our frontend support. Please note that you will need to provide your valid purchase code when you send in your enquiries.
Submission Tips
When submitting your enquiry, we recommend that you try and fill in as much details as possible for us to fully grasp your request. This will in-turn help us solve your concerns accurately and efficiently.
Bug Reports
You can also submit any bugs that you may have found whilst developing your project using 1 of our themes. Once a bug report is submitted, it will be flagged as a high priority case for us to fix and release on the next update. We will also be able to assist your development by sending the solution directly to you if a hotfix is required urgently.
License Notice
A single license can be used only for one client and deployment. Each use of the theme requires a separate license. We hope you will follow the rules as it will help us to continue supporting our themes and providing a free future updates..
Out of Scope Support
While we would certainly like to support all your questions and reports. It is unfortunate that we do not have the manpower to do so. Therefore, any enquiries that are related to server-side / backend implementations are not supported by us. E.g. PHP, .NET, Java, login / database connections, etc. Only frontend enquiries that are provided within our themes will be supported. You are responsible for all integrations and / or implementations with any server-side requirements for your project.
Third-Party Plugins
All third-party plugins that come pre-installed with our products are complimentary for your project use. However, we are not liable nor support for any functionality, customization, or bug fixes that a third-party plugin may require for your project.
Suggestions
We welcome anyone and everyone to send in your suggestions to further improve our products. We read all your comments and feedback and will take your ideas into consideration for potential new features or solutions for future theme releases.
Support Response Time
Our support team generally operates from 9AM – 6PM GMT+8 time from Monday – Friday and will respond to your enquiry within 24 to 48 hours upon submission.
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Latest Blog
In this video, we discuss Metronic's latest version, Metronic 8....
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Having some trouble familiarizing with Metronic's Bootstrap Admin Template files? Check this a...
Frequently Asked Questions
General
What are included in the purchased package?
The purchased package includes a full source code and all the features shown in the preview site of the product.
What are the minimal requirements to use admin themes?
Keenthemes products are built with HTML, SASS, jQuery, Bootstrap 4 and Angular 8 and it can be used to build any web application regardless used server side languages and technologies. To run the Metronic build tasks you will need to install nodejs, npm, yarn, sass, gulp, webpack, angular-cli and others.
License
License Terms
KeenThemes offers a variety of products and licenses to fit your needs, but it essentially boils down to three main categories:
1. ThemeForest Standard License: (Applies to Metronic)
- Use on a single project (website or application)
- Modify for your needs
- Distribute free or commercially (requires Extended License)
- Restrictions: Cannot resell, redistribute source files, use in multiple projects
2. Keenthemes All-in License: (Applies to Keenthemes Market products)
- Unlimited use in any end product, including SaaS
- Modify or combine with other products
- Use graphics separately
- Transfer license ownership to a client
- Restrictions: No Open Source products, serial installations, redistributing/selling the item
3. Getbootstrap Theme Licenses: (Applies to Bootstrap Market products)
- Standard: One end product, non-commercial, no source code redistribution
- Multisite: Up to 5 end products, commercial allowed, no source code redistribution
- Extended: Unlimited end products, commercial allowed, source code redistribution with restrictions
So, choose the option that best aligns with your project scope and intended use:
- Limited single project: ThemeForest Standard License (Metronic)
- Full flexibility and commercial use: Keenthemes All-in License
- Multiple projects or SaaS: Getbootstrap Multisite or Extended License
Remember to check the detailed license terms for each option before purchasing to ensure you understand the specific rights and limitations.
How long are licenses valid for?
Purchased licenses have no expiration date and they do not require any recurring payment.
How can I upgrade from a Solo Developer to a Team license?
Purchase a Team license and contact us via support@keenthemes.com to request a refund for your Solo Developer license.
Do you have a trial version?
Since we sell the full source code, we are sorry for not having a trial plan. But we provide a 30 days money-back guarantee - no questions asked! Try it... Doesn't fit your requirements? You'll be refunded in a couple of days. To have a quick view of what it looks like the UI, view a demo or watch our youtube videos. For technical information, check out the documents. If you have any further questions, please don't hesitate to contact us.
Payment
What are the available payment options?
Keenthemes uses only 2Checkout gateway. 2Checkout accepts Visa, MasterCard, AMEX, Paypal, Discover, AliPay, JCM, Dinners Club and many more.
Will I receive an invoice?
When you make the payment via Paddle, Paddle sends the invoice to the email you used during the purchase.
Before purchasing, I have a question about deploying, compiling, or upgrading. Where can I go for assistance and further information?
You can visit devs.keenthemes.com and create a support ticket.
How can I download the product after purchasing?
After the payment you can download your purchase at the Downloads page at the keenthemes.com
Support
How long is support valid for?
Basic support is always free and available for everyone.
After purchasing you get 6 months of premium support. After the premium period ends, you can extend it at the Downloads page at the keenthemes.com.
How can I open a support ticket?
To be eligible to request the technical support you must have purchased the theme and have at least one active support subscription. For the email support you must provide your license info for us to mark you as “verified customer” in your email support system.
When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster. Upon submitting a bug report, we will take it as a high priority case and we will release the fix with upcoming releases or we can send the fix to a customer via email if the customer needs the fix urgently.
What is not covered by your support ?
We do not support individual customization requests, but we tend to advise and show direction on customization requests that customers ask. Also server side implementation(php, .net, java, login, database connection, etc) is not covered by our support since our products are an HTML themes and its not fully functional admin panels or applications.
Keenthemes support only covers frontend issues and development. All backend integration and development issues(e.g: php, .net, mysql, java, etc) are not covered by our support since the backend implementation is the responsibility of buyers.
When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster.
Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definitely will be considered and the new features will be released with upcoming releases.
What kind of support is available?
Keenthemes provide basic and premium support via support@keenthemes.com. Basic support team will help you to find answers from product documentation. Premium support team will help to solve development issues related to our product.
