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FAQs.

Frequently asked questions

General

The purchased package includes a full source code of SASS, Javascript, HTML, media, compiled assets, build config and documentation files. All demos, apps, pages, components and plugins shown in the preview will be included as well.

Keenthemes products are built with HTML, SASS, jQuery, Bootstrap 4 and Angular 8 and it can be used to build any web application regardless used server side languages and technologies. To run the Metronic build tasks you will need to install nodejs, npm, yarn, sass, gulp, webpack, angular-cli and others.

An admin theme is a HTML, CSS, JavaScript template that is used to build the user interface for the admin side of a web application. They usually contain the HTML, CSS code for designs that you can use while building your admin dashboard.

Using admin themes in your projects saves you a lot of time and money simply because you don't need to design and code the frontend templates from scratch and you can get your application up and running in a short time.

License

Since we sell the full source code, we are sorry for not having a trial plan. But we provide a 30 days money-back guarantee - no questions asked! Try it... Doesn't fit your requirements? You'll be refunded in a couple of days. To have a quick view of what it looks like the UI, view a demo or watch our youtube videos. For technical information, check out the documents. If you have any further questions, please don't hesitate to contact us.

If your website provides paid services for users, for example monthly subscriptions or upgrade to PRO version, in that case you will need an Extended license.

If users can freely browse and use your website or Metronic is used only as an interface(eCommerce site) to sell others products you can use a Regular license.

Yes, you can upgrade to a higher license by just paying the price difference. Send an email to support@keenthemes.com if you need help.

If you sell the application with the source code, a new license must be purchased according to the developer count of your customer who is going to work on the delivered project.

If you transfer the project with the source code to your customer, you also need to transfer your license to your customer. No additional license is required for this transfer.

Purchased licenses have no expiration date and they do not require any recurring payment.

KeenThemes offers a variety of products and licenses to fit your needs, but it essentially boils down to three main categories:

1. ThemeForest Standard License: (Applies to Metronic)

  • Use on a single project (website or application)
  • Modify for your needs
  • Distribute free or commercially (requires Extended License)
  • Restrictions: Cannot resell, redistribute source files, use in multiple projects

2. Keenthemes All-in License: (Applies to Keenthemes Market products)

  • Unlimited use in any end product, including SaaS
  • Modify or combine with other products
  • Use graphics separately
  • Transfer license ownership to a client
  • Restrictions: No Open Source products, serial installations, redistributing/selling the item

3. Getbootstrap Theme Licenses: (Applies to Bootstrap Market products)

  • Standard: One end product, non-commercial, no source code redistribution
  • Multisite: Up to 5 end products, commercial allowed, no source code redistribution
  • Extended: Unlimited end products, commercial allowed, source code redistribution with restrictions

So, choose the option that best aligns with your project scope and intended use:

  • Limited single project: ThemeForest Standard License (Metronic)
  • Full flexibility and commercial use: Keenthemes All-in License
  • Multiple projects or SaaS: Getbootstrap Multisite or Extended License

Remember to check the detailed license terms for each option before purchasing to ensure you understand the specific rights and limitations.

 

Payment

Keenthemes uses only 2Checkout gateway. 2Checkout accepts Visa, MasterCard, AMEX, Paypal, Discover, AliPay, JCM, Dinners Club and many more.

When you make the payment via 2Checkout, 2Checkout sends the invoice to your email you have used in 2Checkout during the purchase.

If you made the payment using 2Checkout, you can refund VAT via your 2Checkout account:

  1. Log in into your 2Checkout account
  2. Find the appropriate order and press "Refund Belated VAT" (enter your VAT ID)

At this moment we have only two official resellers, You can buy Metronic on the Envato marketplace, and Keen on the Getbootstrap marketplace. All other products are available only on Keenthemes.com.

You can send an email to support@keenthemes.com for your questions.

After the payment you can download your purchase at the Downloads page at the keenthemes.com

Refund

You can send in your refund requests to our support email at support@keenthemes.com.
Please provide details: user name, product name, issue description.
You can count on a 100% money-back guarantee! Read more in Refund Policy

Support

Basic support is always free and available for everyone.

After purchasing you get 6 months of premium support. After the premium period ends, you can extend it at the Downloads page at the keenthemes.com.

To be eligible to request the technical support you must have purchased the theme and have at least one active support subscription. For the email support you must provide your license info for us to mark you as “verified customer” in your email support system.

When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster. Upon submitting a bug report, we will take it as a high priority case and we will release the fix with upcoming releases or we can send the fix to a customer via email if the customer needs the fix urgently.

Keenthemes provide basic and premium support via support@keenthemes.com. Basic support team will help you to find answers from product documentation. Premium support team will help to solve development issues related to our product.

We do not support individual customization requests, but we tend to advise and show direction on customization requests that customers ask. Also server side implementation(php, .net, java, login, database connection, etc) is not covered by our support since our products are an HTML themes and its not fully functional admin panels or applications.

Keenthemes support only covers frontend issues and development. All backend integration and development issues(e.g: php, .net, mysql, java, etc) are not covered by our support since the backend implementation is the responsibility of buyers.

When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster.

Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definitely will be considered and the new features will be released with upcoming releases.

Affiliate

Keenthemes cooperates together with the Avangate Affiliate network. After registration at Avangate, you will get access to affiliate tools on the Avangate website to generate your custom referral links.
You can track the success of your campaign through the Affiliate Area on the Avangate website
Payments are made monthly if a minimum threshold of 100 EUR / USD has been reached. We transfer the money to you 20 days after the end of the month in which the referred sales took place (e.g. if you had sales worth 500 EUR in March, you will get the money on April 20th).

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