FAQs.

Frequently asked questions

General

An admin theme is a HTML, CSS, JavaScript template that is used to build the user interface for the admin side of a web application. They usually contain the HTML, CSS code for designs that you can use while building your admin dashboard.

Using admin themes in your projects saves you a lot of time and money simply because you don't need to design and code the frontend templates from scratch and you can get your application up and running in a short time.

The purchased package includes a full source code of SASS, Javascript, HTML, media, compiled assets, build config and documentation files. All demos, apps, pages, components and plugins shown in the preview will be included as well.

Keenthemes products are built with HTML, SASS, jQuery, Bootstrap 4 and Angular 8 and it can be used to build any web application regardless used server side languages and technologies. To run the Metronic build tasks you will need to install nodejs, npm, yarn, sass, gulp, webpack, angular-cli and others.

License

Our licenses have product count restrictions. For example, if you buy a Regular or Extended license, you can use it to develop one real product/solution. You can create test/demo projects without any restriction.

If you want to develop more than one product/solution with our product you should buy new licenses or buy Multisites license.

You can sell your end product to any number of customers or deploy to more than one environment. No restriction here.

If your website provides paid services for users, for example monthly subscriptions or upgrade to PRO version, in that case you will need an Extended license.

If users can freely browse and use your website or Metronic is used only as an interface(eCommerce site) to sell others products you can use a Regular license.

Purchased licenses have no expiration date and they do not require any recurring payment.

Yes, you can upgrade to a higher license by just paying the price difference. Send an email to support@keenthemes.com if you need help.

Since we sell the full source code, we are sorry for not having a trial plan. But we provide a 30 days money-back guarantee - no questions asked! Try it... Doesn't fit your requirements? You'll be refunded in a couple of days. To have a quick view of what it looks like the UI, view a demo or watch our youtube videos. For technical information, check out the documents. If you have any further questions, please don't hesitate to contact us.

If you sell the application with the source code, a new license must be purchased according to the developer count of your customer who is going to work on the delivered project.

If you transfer the project with the source code to your customer, you also need to transfer your license to your customer. No additional license is required for this transfer.

Payment

Keenthemes uses only 2Checkout gateway. 2Checkout accepts Visa, MasterCard, AMEX, Paypal, Discover, AliPay, JCM, Dinners Club and many more.

When you make the payment via 2Checkout, 2Checkout sends the invoice to your email you have used in 2Checkout during the purchase.

At this moment we have only two official resellers, You can buy Metronic on the Envato marketplace, and Keen on the Getbootstrap marketplace. All other products are available only on Keenthemes.com.

After the payment you can download your purchase at the Downloads page at the keenthemes.com

If you made the payment using 2Checkout, you can refund VAT via your 2Checkout account:

  1. Log in into your 2Checkout account
  2. Find the appropriate order and press "Refund Belated VAT" (enter your VAT ID)

Support

Keenthemes provide basic and premium support via support@keenthemes.com. Basic support team will help you to find answers from product documentation. Premium support team will help to solve development issues related to our product.

Basic support is always free and available for everyone.

After purchasing you get 12 months of premium support. After the premium period ends, you can extend it at the Downloads page at the keenthemes.com.

To be eligible to request the technical support you must have purchased the theme and have at least one active support subscription. For the email support you must provide your license info for us to mark you as “verified customer” in your email support system.

When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster. Upon submitting a bug report, we will take it as a high priority case and we will release the fix with upcoming releases or we can send the fix to a customer via email if the customer needs the fix urgently.

We do not support individual customization requests, but we tend to advise and show direction on customization requests that customers ask. Also server side implementation(php, .net, java, login, database connection, etc) is not covered by our support since our products are an HTML themes and its not fully functional admin panels or applications.

Keenthemes support only covers frontend issues and development. All backend integration and development issues(e.g: php, .net, mysql, java, etc) are not covered by our support since the backend implementation is the responsibility of buyers.

When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster.

Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definitely will be considered and the new features will be released with upcoming releases.

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Support Channels

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Github Channel

Get access to our Metronic and Keen themes private Github repositories.

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Documentation

Check our extensive Metronic and Keen themes documentation pages.

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Reach Our Support

Contact our support team via support@keenthemes.com for any pre-sale and the theme support questions.

FAQ Highlights

Full FAQ Stockholm-icons / Navigation / Arrow-right Created with Sketch.

An admin theme is a HTML, CSS, JavaScript template that is used to build the user interface for the admin side of a web application. They usually contain the HTML, CSS code for designs that you can use while building your admin dashboard.

Using admin themes in your projects saves you a lot of time and money simply because you don't need to design and code the frontend templates from scratch and you can get your application up and running in a short time.

The purchased package includes a full source code of SASS, Javascript, HTML, media, compiled assets, build config and documentation files. All demos, apps, pages, components and plugins shown in the preview will be included as well.

Purchased licenses have no expiration date and they do not require any recurring payment.

Basic support is always free and available for everyone.

After purchasing you get 12 months of premium support. After the premium period ends, you can extend it at the Downloads page at the keenthemes.com.

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