Refund Policy
Before you ask for a refund
If you have purchased an item and you are experiencing a technical issue with the item we recommend contact the support@keenthemes.com and seek assistance.Asking for refunds
We provide a 30 days money-back guarantee if product does not meet with your expectations.- Item is "not as described" or the item doesn’t work the way it should
- Item has a security vulnerability
- Item support is not provided
An item is "not as described"
if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund.Item has a security vulnerability
If an item contains a security vulnerability and can't easily be fixed you would be entitled to a refund. If the item can be fixed, Keenthemes team do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you would expect for refund.Item support is not provided
If you have current support entitlement, and you are not provided that support in accordance with the item support policy you would expect for refund.Popular Tutorials
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Frequently Asked Questions
General
What is the Admin theme?
An admin theme is a HTML, CSS, JavaScript template that is used to build the user interface for the admin side of a web application. They usually contain the HTML, CSS code for designs that you can use while building your admin dashboard.
Using admin themes in your projects saves you a lot of time and money simply because you don't need to design and code the frontend templates from scratch and you can get your application up and running in a short time.
What are included in the purchased package?
The purchased package includes a full source code of SASS, Javascript, HTML, media, compiled assets, build config and documentation files. All demos, apps, pages, components and plugins shown in the preview will be included as well.
What are the minimal requirements to use admin themes?
Keenthemes products are built with HTML, SASS, jQuery, Bootstrap 4 and Angular 8 and it can be used to build any web application regardless used server side languages and technologies. To run the Metronic build tasks you will need to install nodejs, npm, yarn, sass, gulp, webpack, angular-cli and others.
Payment
What are the available payment options?
Keenthemes uses only 2Checkout gateway. 2Checkout accepts Visa, MasterCard, AMEX, Paypal, Discover, AliPay, JCM, Dinners Club and many more.
Will I receive an invoice?
When you make the payment via 2Checkout, 2Checkout sends the invoice to your email you have used in 2Checkout during the purchase.
How can I refund VAT?
If you made the payment using 2Checkout, you can refund VAT via your 2Checkout account:
- Log in into your 2Checkout account
- Find the appropriate order and press "Refund Belated VAT" (enter your VAT ID)
Support
How long is support valid for?
Basic support is always free and available for everyone.
After purchasing you get 6 months of premium support. After the premium period ends, you can extend it at the Downloads page at the keenthemes.com.
What is not covered by your support ?
We do not support individual customization requests, but we tend to advise and show direction on customization requests that customers ask. Also server side implementation(php, .net, java, login, database connection, etc) is not covered by our support since our products are an HTML themes and its not fully functional admin panels or applications.
Keenthemes support only covers frontend issues and development. All backend integration and development issues(e.g: php, .net, mysql, java, etc) are not covered by our support since the backend implementation is the responsibility of buyers.
When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster.
Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definitely will be considered and the new features will be released with upcoming releases.
What kind of support is available?
Keenthemes provide basic and premium support via support@keenthemes.com. Basic support team will help you to find answers from product documentation. Premium support team will help to solve development issues related to our product.
License
How long are licenses valid for?
Purchased licenses have no expiration date and they do not require any recurring payment.
What happens if I sell applications with the source code or transfer it to my client?
If you sell the application with the source code, a new license must be purchased according to the developer count of your customer who is going to work on the delivered project.
If you transfer the project with the source code to your customer, you also need to transfer your license to your customer. No additional license is required for this transfer.
