Refund Policy

Before you ask for a refund

If you have purchased an item and you are experiencing a technical issue with the item we recommend contact the support@keenthemes.com and seek assistance.

Asking for refunds

We provide a 30 days money-back guarantee if product does not meet with your expectations.
Also we understand there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we provide you with a refund:
  1. Item is "not as described" or the item doesn’t work the way it should
  2. Item has a security vulnerability
  3. Item support is not provided

An item is "not as described"

if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund.

Item has a security vulnerability

If an item contains a security vulnerability and can't easily be fixed you would be entitled to a refund. If the item can be fixed, Keenthemes team do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you would expect for refund.

Item support is not provided

If you have current support entitlement, and you are not provided that support in accordance with the item support policy you would expect for refund.

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Support Channels

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Github Channel

Get access to our Metronic and Keen themes private Github repositories.

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Documentation

Check our extensive Metronic and Keen themes documentation pages.

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Reach Our Support

Contact our support team via support@keenthemes.com for any pre-sale and the theme support questions.

FAQ Highlights

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In short, administrator themes are production ready frontend UI/UX templates that you can use and integrate into your project. In some cases, projects that utilize admin themes may not need to a UI/UX designer or a frontend developer to complete their project.

Admin themes usually come in HTML with CSS and JS all readily packed within it’s application, therefore the project development will only require to have the backend logic sorted and integrate that backend with the admin theme to have a complete working application.

Whilst there are free admin themes available, premium admin themes are where things get more interesting.

The purchased package includes a full source code of SASS, Javascript, HTML, media, compiled assets, build config and documentation files.

All demos, apps, pages, components and plugins shown in the preview will be included as well.

Each purchased license is limited for a single usage, therefore for each usage a separate license is required.
No, you don't have to. All future updates are free of charge per your purchased license.
Purchased licenses have no expiration date and they do not require any recurring payment.
Yes, absolutely. You can reuse your solution that is based on Metronic in multiple projects by purchasing required number of licenses. Each usage must have a separate license.
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