Refund Policy

Before you ask for a refund

If you have purchased an item and you are experiencing a technical issue with the item we recommend contact the support@keenthemes.com and seek assistance.

Asking for refunds

We provide a 30 days money-back guarantee if product does not meet with your expectations.

Also we understand there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we provide you with a refund:

Item is "not as described" or the item doesn’t work the way it should
Item has a security vulnerability
Item support is not provided

An item is "not as described"

if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund.

Item has a security vulnerability

If an item contains a security vulnerability and can't easily be fixed you would be entitled to a refund. If the item can be fixed, Keenthemes team do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you would expect for refund.

Item support is not provided

If you have current support entitlement, and you are not provided that support in accordance with the item support policy you would expect for refund.

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Support Channels

Github Channel

Get access to our Metronic and Keen themes private Github repositories.

Documentation

Check our extensive Metronic and Keen themes documentation pages.

Reach Our Support

Contact our support team via support@keenthemes.com for any pre-sale and the theme support questions.

FAQ Highlights

What is the Admin theme?

An admin theme is a HTML, CSS, JavaScript template that is used to build the user interface for the admin side of a web application. They usually contain the HTML, CSS code for designs that you can use while building your admin dashboard.

Using admin themes in your projects saves you a lot of time and money simply because you don't need to design and code the frontend templates from scratch and you can get your application up and running in a short time.

What are included in the purchased package?

The purchased package includes a full source code of SASS, Javascript, HTML, media, compiled assets, build config and documentation files. All demos, apps, pages, components and plugins shown in the preview will be included as well.

How long are licenses valid for?

Purchased licenses have no expiration date and they do not require any recurring payment.

How long is support valid for?

Basic support is always free and available for everyone.

After purchasing you get 12 months of premium support. After the premium period ends, you can extend it at the Downloads page at the keenthemes.com.