Refund Policy

Before you ask for a refund

If you have purchased an item and you are experiencing a technical issue with the item we recommend contact the support@keenthemes.com and seek assistance.

Asking for refunds

We provide a 30 days money-back guarantee if product does not meet with your expectations.

Also we understand there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we provide you with a refund:

Item is "not as described" or the item doesn’t work the way it should
Item has a security vulnerability
Item support is not provided

An item is "not as described"

if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund.

Item has a security vulnerability

If an item contains a security vulnerability and can't easily be fixed you would be entitled to a refund. If the item can be fixed, Keenthemes team do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you would expect for refund.

Item support is not provided

If you have current support entitlement, and you are not provided that support in accordance with the item support policy you would expect for refund.

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Frequently Asked Questions

General

What are included in the purchased package?

The purchased package includes a full source code and all the features shown in the preview site of the product.

What are the minimal requirements to use admin themes?

Keenthemes products are built with HTML, SASS, jQuery, Bootstrap 4 and Angular 8 and it can be used to build any web application regardless used server side languages and technologies. To run the Metronic build tasks you will need to install nodejs, npm, yarn, sass, gulp, webpack, angular-cli and others.

License

License Terms

KeenThemes offers a variety of products and licenses to fit your needs, but it essentially boils down to three main categories:

1. ThemeForest Standard License: (Applies to Metronic)

Use on a single project (website or application)
Modify for your needs
Distribute free or commercially (requires Extended License)
Restrictions: Cannot resell, redistribute source files, use in multiple projects

2. Keenthemes All-in License: (Applies to Keenthemes Market products)

Unlimited use in any end product, including SaaS
Modify or combine with other products
Use graphics separately
Transfer license ownership to a client
Restrictions: No Open Source products, serial installations, redistributing/selling the item

3. Getbootstrap Theme Licenses: (Applies to Bootstrap Market products)

Standard: One end product, non-commercial, no source code redistribution
Multisite: Up to 5 end products, commercial allowed, no source code redistribution
Extended: Unlimited end products, commercial allowed, source code redistribution with restrictions

So, choose the option that best aligns with your project scope and intended use:

Limited single project: ThemeForest Standard License (Metronic)
Full flexibility and commercial use: Keenthemes All-in License
Multiple projects or SaaS: Getbootstrap Multisite or Extended License

Remember to check the detailed license terms for each option before purchasing to ensure you understand the specific rights and limitations.

How long are licenses valid for?

Purchased licenses have no expiration date and they do not require any recurring payment.

How can I upgrade from a Solo Developer to a Team license?

Purchase a Team license and contact us via support@keenthemes.com to request a refund for your Solo Developer license.

Do you have a trial version?

Since we sell the full source code, we are sorry for not having a trial plan. But we provide a 30 days money-back guarantee - no questions asked! Try it... Doesn't fit your requirements? You'll be refunded in a couple of days. To have a quick view of what it looks like the UI, view a demo or watch our youtube videos. For technical information, check out the documents. If you have any further questions, please don't hesitate to contact us.

Payment

What are the available payment options?

Keenthemes uses only 2Checkout gateway. 2Checkout accepts Visa, MasterCard, AMEX, Paypal, Discover, AliPay, JCM, Dinners Club and many more.

Will I receive an invoice?

When you make the payment via Paddle, Paddle sends the invoice to the email you used during the purchase.

Before purchasing, I have a question about deploying, compiling, or upgrading. Where can I go for assistance and further information?

You can visit devs.keenthemes.com and create a support ticket.

How can I download the product after purchasing?

After the payment you can download your purchase at the Downloads page at the keenthemes.com

Support

How long is support valid for?

Basic support is always free and available for everyone.

After purchasing you get 6 months of premium support. After the premium period ends, you can extend it at the Downloads page at the keenthemes.com.

How can I open a support ticket?

To be eligible to request the technical support you must have purchased the theme and have at least one active support subscription. For the email support you must provide your license info for us to mark you as “verified customer” in your email support system.

When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster. Upon submitting a bug report, we will take it as a high priority case and we will release the fix with upcoming releases or we can send the fix to a customer via email if the customer needs the fix urgently.

What is not covered by your support ?

We do not support individual customization requests, but we tend to advise and show direction on customization requests that customers ask. Also server side implementation(php, .net, java, login, database connection, etc) is not covered by our support since our products are an HTML themes and its not fully functional admin panels or applications.

Keenthemes support only covers frontend issues and development. All backend integration and development issues(e.g: php, .net, mysql, java, etc) are not covered by our support since the backend implementation is the responsibility of buyers.

When you send a support request please do describe your issue with more details. If you can provide a link to your developing site then this can help us to solve your issue more faster.

Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definitely will be considered and the new features will be released with upcoming releases.

What kind of support is available?

Keenthemes provide basic and premium support via support@keenthemes.com. Basic support team will help you to find answers from product documentation. Premium support team will help to solve development issues related to our product.